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PRIVACY POLICY
1. Data Controller
The entity responsible for processing your personal data is:
- Brand Name: Clay Freckles
- Company / Legal Name: [Your Company Name / Entity]
- Tax ID / NIF: [Your NIF/NIPC]
- Address: R. Prof. Jaime Rios de Sousa 23, 4050-381 Porto
- Contact Email: clayfreckles@gmail.com
2. Website Hosting Platform (Wix)
Our website and online store are hosted on the Wix.com platform. Wix provides us with the online platform that allows us to sell our products and services to you.
Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our store adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
3. Personal Data We Collect
We collect personal information that you voluntarily provide to us when you:
- Place an order or make a purchase;
- Create an account on our website;
- Fill out a contact form or subscribe to our newsletter;
- Contact us via email or customer support.
Types of Data Collected:
- Identity Data: First name, last name.
- Contact Data: Email address, phone number, shipping address, billing address.
- Financial & Payment Data: Payment details (processed securely via our payment gateways such as MB WAY, Stripe, PayPal, or Multibanco). We do not store full credit card details on our servers.
- Transaction Data: Details about products purchased, order dates, and transaction history.
- Technical Data: IP address, browser type, device info, and browsing behaviour on our site (collected automatically via cookies).
4. How We Use Your Data
We process your personal data for the following purposes:
01. To process and fulfil your orders: Managing purchases, payments, shipping, and sending order confirmation/tracking updates.
02. Customer Service: Responding to your inquiries, complaints, or support requests.
03. Legal Compliance: Issuing tax invoices and complying with Portuguese accounting and legal requirements.
04. Marketing Communications: Sending newsletters, discounts, or updates if you have explicitly opted in (you can unsubscribe at any time).
05. Site Optimization: Improving our store layout, functionality, and user experience using Wix analytics tools.
5. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Performance of a Contract: Processing is necessary to fulfil your order and deliver your purchases.
- Legal Obligation: Compliance with tax, legal, and accounting duties (e.g., invoice generation).
- Consent: When you subscribe to our newsletter or accept non-essential cookies.
- Legitimate Interest: To protect our business against fraud and improve our store's security and performance.
6. Sharing Your Information
We do not sell, rent, or trade your personal data. We only share necessary information with trusted third-party service providers essential for operating our business:
- Wix.com: Platform hosting and site infrastructure.
- Shipping & Courier Services: (e.g., CTT, DPD, DHL) to deliver your purchases.
- Payment Gateways: (e.g., Easypay, Ifthenpay, Stripe, PayPal) for secure transaction processing.
- Legal Authorities: When required by law, regulation, or court order.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to ensure core website functionality, enhance security, and analyze site traffic.
Wix uses essential cookies by default to enable store features (like shopping cart management, user login, and checkout). When visiting our site, you can manage non-essential cookies (such as analytics or marketing cookies) via the Cookie Banner.
For more detailed information about the specific cookies Wix uses, please refer to Wix's official cookie documentation.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For example, tax law requires us to store billing and invoicing data for a statutory period (typically 10 years in Portugal).
9. Your GDPR Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data when it is no longer needed, subject to statutory retention obligations.
- Right to Restrict Processing: Request us to limit how we process your data.
- Right to Data Portability: Request a transfer of your data to another controller in a structured format.
- Right to Object / Withdraw Consent: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at [clayfreckles@gmail.com].
10. External Links
Our site may contain links to third-party websites (such as social media pages or the Online Complaints Book). We are not responsible for the privacy practices or content of these external sites.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance.
Last updated: September 18, 2026
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